Call Center Outsourcing

It is not what you said, it is how you said. This is what I observed some of the call center agent. One time, when I called a certain hot line to verify my credit card with regards my status of payment, an agent told me to give my full name and account number. After giving the account number, she asked me again to repeat the account number. Without any complaint, I gave her again my account number. She gave the details that I need. Though, some words that she said was not understandable, I just confirmed to her. The second scenario was when I was calling the customer service on how to fix my HP laptop. I gave him the details on what had happened before it acted up. He gave an instructions to restart the computer which I actually did. He told me firmly to click the start button and look for the word “turn off computer” and click “restart”. I was annoyed of what he said, I already told him that I did it already, I click the “restart” button. Then, he boastfully said “No mam, you did’nt get what I said”. Thus, he repeated the same instruction. I was totally freak out of the incident. I was really complaining about the services that they gave to me. It is very weak and absurd.

Nevertheless, just recently I found this competent call center outsourcing. One World Direct is a call center in America. They really speak good American English and gives you everything you need to know about certain brand. Their agents are friendly and accurate. So, if you are planning to outsource a call center, I would recommend One World Direct.